PLEASE READ THESE TERMS CAREFULLY. THIS AGREEMENT GOVERNS YOUR USE OF THIS WEB SITE.
1. Acceptance. BY CLICKING THE "I ACCEPT" BUTTON DISPLAYED AS PART OF THE ORDERING PROCESS, YOU ACCEPT AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS (THE "AGREEMENT") GOVERNING YOUR USE OF FLIGHT SCHEDULE PRO'S ONLINE SERVICE. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS "YOU" OR "YOUR" SHALL REFER TO SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST SELECT THE "I DECLINE" BUTTON AND MAY NOT USE THE SERVICE. For reference, a Definitions section is included at the end of this Agreement.
3. Privacy Disclosure. Flight Schedule Pro's privacy statement may be viewed at http://www.flightschedulepro.com . Flight Schedule Pro reserves the right to modify its privacy statement in its reasonable discretion from time to time. Individual users, when they initially log in, will be asked whether or not they wish to receive marketing and other non-critical Service-related communications from Flight Schedule Pro from time to time. They may opt out of receiving such communications at that time or at any subsequent time by changing their preference My Account. Note that because the Service is a hosted, online application, Flight Schedule Pro occasionally may need to notify all users of the Service (whether or not they have opted out as described above) of important announcements regarding the operation of the Service. If you become a paying customer of the Service, you agree that Flight Schedule Pro can disclose the fact that you are a paying customer.
4. License Grant and Restrictions. Provided that you are not in breach of this Agreement, Flight Schedule Pro hereby grants you a limited, revocable, non-exclusive, non-transferable, worldwide license to access and make personal use of the Service and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Flight Schedule Pro. This license does not include any resale or commercial use of the Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Service or its contents; any downloading or copying of account information for the benefit of another person or business; or any use of automated data mining tools such as “Spiders,” “Robots,” or similar data gathering and extraction tools. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Flight Schedule Pro and our affiliates without our express written consent. All rights not expressly granted to you are reserved by Flight Schedule Pro and its licensors.
4.1 You may not access the Service if you are a direct competitor of Flight Schedule Pro or engaged in the design, development or marketing of similar products or services, except with Flight Schedule Pro's prior written consent. In addition, you may not access the Service for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes.
4.2 Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of the Service are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Flight Schedule Pro. No material from any Flight Schedule Pro Web Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except with express written consent of Flight Schedule Pro. You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or the Content in any way; (ii) modify or make derivative works based upon the Service or the Content; (iii) "frame" or "mirror" any Content on any other server or wireless or Internet-based device; or (iv) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features, functions or graphics of the Service. User licenses cannot be shared or used by more than one individual User but may be reassigned from time to time to new Users who are replacing former Users who have terminated employment or otherwise changed job status or function and no longer use the Service.
4.3 You may use the Service only for your internal business purposes and shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful material, including material harmful to children or of any third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Service or the data contained therein; or (v) attempt to gain unauthorized access to the Service or its related systems or networks.
5. Your Responsibilities. You are solely and exclusively responsible for all activity occurring under your user Accounts and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with your use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. You shall: (i) notify Flight Schedule Pro immediately of any unauthorized use of any password or account or any other known or suspected breach of security; (ii) report to Flight Schedule Pro immediately and use reasonable efforts to stop immediately any copying or distribution of Content that is known or suspected by you or your Users; and (iii) not impersonate another Flight Schedule Pro user or provide false identity information to gain access to or use the Service.
6. Account Information and Data. You may register with Flight Schedule Pro to create an account (“Account”). You shall receive a password and Account upon completing the registration process. Use of Accounts is subject to this Agreement. Flight Schedule Pro does not own any data, information or material that you submit to the Service in the course of using the Service ("Customer Data"). You and not Flight Schedule Pro shall be solely and exclusively responsible for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use all Customer Data, and Flight Schedule Pro shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data. Flight Schedule Pro reserves the right to withhold, remove and/or discard Customer Data without notice for any breach, including, without limitation, your non-payment. Upon termination for cause, your right to access or use Customer Data immediately ceases, and Flight Schedule Pro shall have no obligation to maintain or forward any Customer Data.
7. Intellectual Property Ownership. Flight Schedule Pro (and its licensors, where applicable) shall own all right, title and interest, including all related Intellectual Property Rights, in and to the Flight Schedule Pro Technology, the Content and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Service, the Flight Schedule Pro Technology or the Intellectual Property Rights owned by Flight Schedule Pro. The Flight Schedule Pro name, the Flight Schedule Pro logo, and the product names associated with the Service are trademarks of Flight Schedule Pro or third parties, and no right or license is granted to use them.
8. Fees & Payment. You shall pay all fees or charges to your Account in accordance with the fees, charges and billing terms in effect at the time a fee or charge is due and payable and your continued use of the Service is conditioned upon prompt payment of all applicable fees. Payments must be made monthly or annually in advance. All amounts paid are nonrefundable. You are responsible for paying for all Billable Resources selected as part of your Account regardless of whether such resources are active on the Service. Billable Resources on Flight Schedule Pro include Aircraft, Flight Instructors, and Simulators. Flight Schedule Pro reserves the right to modify its fees and charges and to introduce new charges at any time, upon at least thirty (30) days prior notice to you, which notice may be provided by e-mail. Your continued use of the Service following notice of such changes shall constitute your acceptance of such changes. All pricing terms are confidential, and you agree not to disclose them to any third party.
9. Billing and Renewal. Flight Schedule Pro charges and collects in advance for use of the Service. The initial charge amount shall be calculated based on the Billable Resources currently listed on Flight Schedule Pro. Flight Schedule Pro shall automatically renew and charge your credit card monthly or issue an invoice to you annually on the subsequent anniversary of the Effective Date or as otherwise mutually agreed upon. Receipts will be emailed to the Customer’s email address specified on the Order Form or collected via the Order Entry Process by phone.
9.1 To switch your account from monthly to annual billing or from annual to monthly billing, Flight Schedule Pro must receive written notification before the applicable charge is processed or the invoice has been issued. If Flight Schedule Pro does not receive written notification before the charge is processed or before the invoice has been issued, there will be a $30 processing charge to make this change.
9.2 Flight Schedule Pro's fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes based solely on Flight Schedule Pro's income.
9.3 You agree to provide Flight Schedule Pro with complete and accurate billing and contact information. This information includes your legal company name, street address, e-mail address, and name and telephone number of an authorized billing contact and License Administrator. You agree to update this information within thirty (30) days of any change to it. If the contact information you have provided is false or fraudulent, Flight Schedule Pro reserves the right to immediately terminate your access to the Service in addition to any other legal remedies.
9.4 If you believe your bill is incorrect, you must contact us in writing within sixty (60) days of the date of the invoice containing the amount in question to be eligible to receive an adjustment or credit.
10. Addition and Removal of Billable Resources. Any Administrator including any users given permission to add Resources may add Billable Resources to Flight Schedule Pro. The Customer’s Subscription Amount shall be automatically adjusted based on the number of Billable Resources currently listed. Flight schedule Pro shall have no obligation to notify you of a change in the Subscription Amount. If you add Billable Resources, you authorize Flight Schedule Pro to automatically upgrade your account to the next package and consent to any increase in fees as a result of such upgrade. You are responsible for monitoring your subscription and any associated Billable Resources. If you wish to downgrade your account to decrease your Billable Resources, you must remove resources and you must notify Flight Schedule Pro via written message of your desire to downgrade at least (5) business days before the next applicable charge to your Account. If you fail to provide the required notice, you shall incur a Thirty Dollar ($30.00) charge for refund processing.
11. Non-Payment and Suspension. In addition to any other rights granted to Flight Schedule Pro herein, Flight Schedule Pro reserves the right to suspend or terminate this Agreement and your access to the Service if your account becomes delinquent. Delinquent invoices are subject to interest of 1.0% per month on any outstanding balance, or the maximum amount permitted by law, whichever is less, plus all expenses of collection. You shall continue to be charged for the Subscription for any period of suspension. If you or Flight Schedule Pro initiates termination of this Agreement, you will be obligated to pay the balance due on your account computed in accordance with the Charges and Payment of Fees section above. You agree that Flight Schedule Pro may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees. If you prepay on a monthly basis Flight Schedule Pro retains the right to require you to pay on an annual basis if your credit card on file has been declined more than twice during a calendar year. Flight Schedule Pro reserves the right to impose a reconnection fee in the event you are suspended and thereafter request access to the Service. You agree and acknowledge that Flight Schedule Pro has no obligation to retain Customer Data and that such Customer Data may be irretrievably deleted if your account is thirty (30) days or more delinquent.
12. Termination. This Agreement shall commence on the Effective Date and continue in effect unless earlier terminated in accordance with its terms. Flight Schedule Pro may terminate this Agreement at any time, for any reason or no reason, in its sole and absolute discretion without obligation to refund any prepaid fees. Depending on whether you elect during the online subscription process to monthly or annual billing, this Agreement shall automatically renew for successive renewal periods of equal duration (monthly or annually, as the case may be) at Flight Schedule Pro's then current fees. You may terminate this Agreement by notifying Flight Schedule Pro in writing. Cancellation requests must be received at least five (5) business days prior to the monthly renewal date or invoice due date for the upcoming period of service. There are no guaranteed refunds for monthly or annual subscription payments. A $30 processing fee will be charged for late cancellations. In the event you are accessing the Service during a “free trial” period, notifications provided through the Service indicating the remaining number of days in the free trial shall constitute notice of termination. You agree and acknowledge that Flight Schedule Pro has no obligation to retain the Customer Data and may delete such Customer Data at any time after termination. In addition, Customer will be charged a $30 reactivation fee to reactivate any previously deactivated accounts.
13. Termination for Cause. Your failure to pay any amount when due or any unauthorized use of your Account, your password, the Flight Schedule Pro Technology or the Service is a material breach of this Agreement. Flight Schedule Pro, in its sole and absolute discretion, may immediately terminate your account or use of the Service immediately upon notice if you breach or otherwise fail to comply with any term or condition of this Agreement. In addition, Flight Schedule Pro may terminate a “ free trial” A ccount at any time in its sole discretion. You acknowledge and agree that in the event that Flight Schedule Pro terminates this Agreement pursuant to this section, Flight Schedule Pro has no obligation to retain the Customer Data, and may delete such Customer Data, if you fail to cure such breach within thirty ( 30 ) days of the date of notice of such breach.
14. Representations and Warranties. Each party represents and warrants that it has the legal power and authority to enter into this Agreement. Flight Schedule Pro represents and warrants that the Service will perform substantially in accordance with the online Flight Schedule Pro help documentation under normal use and circumstances. You represent and warrant that you have not falsely identified yourself nor provided any false information to gain access to the Service and that your billing information is accurate, correct and complete.
15. Violations. In addition to any and all remedies at law or in equity, any intentional violation of Flight Schedule Pro’s intellectual property rights shall give Flight Schedule Pro the right to immediately suspend or cancel the Service or Accounts without further liability. Furthermore, you specifically acknowledge and agree that any intentional violation of this Agreement shall result in immediate liability for liquidated damages in the amount of Ten Thousand Dollars ($10,000.00) for breach of contract.
16. Mutual Indemnification.
16.1 You shall indemnify, defend and hold harmless Flight Schedule Pro, its licensors, parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (i) a claim alleging that use of the Customer Data infringes the rights of, or has caused harm to, a third party; (ii) a claim, which if true, would constitute a violation by you of your representations and warranties; or (iii) a claim arising from the breach by you or your Users of this Agreement, provided in any such case that Flight Schedule Pro (a) gives written notice of the claim promptly to you; (b) gives you sole control of the defense and settlement of the claim (provided that you may not settle or defend any claim unless you unconditionally release Flight Schedule Pro of all liability and such settlement does not affect Flight Schedule Pro's business or Service); (c) provides to you all available information and assistance at your expense; and (d) has not compromised or settled such claim.
16.2 Flight Schedule Pro shall indemnify, defend and hold harmless you and your parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) brought against you arising out of or in connection with: (i) a claim alleging that the Service directly infringes a copyright, a U.S. patent issued as of the Effective Date, or a trademark of a third party; (ii) a claim, which if true, would constitute a violation by Flight Schedule Pro of its representations or warranties; or (iii) a claim arising from breach of this Agreement by Flight Schedule Pro; provided that you (a) promptly give written notice of the claim to Flight Schedule Pro; (b) give Flight Schedule Pro sole control of the defense and settlement of the claim (provided that Flight Schedule Pro may not settle or defend any claim unless it unconditionally releases you of all liability); (c) provide to Flight Schedule Pro all available information and assistance; and (d) have not compromised or settled such claim. Flight Schedule Pro shall have no indemnification obligation, and you shall indemnify Flight Schedule Pro pursuant to this Agreement, for any claims of infringement arising from the combination of the Service with any of your products, services, hardware or business process(s).
17. Disclaimer of Warranties. FLIGHT SCHEDULE PRO AND ITS LICENSORS MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE FLIGHT SCHEDULE PRO TECHNOLOGY, THE SERVICE OR ANY CONTENT. FLIGHT SCHEDULE PRO AND ITS LICENSORS DO NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE FLIGHT SCHEDULE PRO TECHNOLOGY, THE SERVICE AND ALL CONTENT IS PROVIDED TO YOU STRICTLY ON AN "AS IS" BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY FLIGHT SCHEDULE PRO AND ITS LICENSORS.
18. Internet Delays. YOU ACKNOWLEDGE AND AGREE THAT FLIGHT SCHEDULE PRO HAS NO CONTROL OVER ACCESS TO, OR THE FUNCTIONING OF, THE INTERNET. FLIGHT SCHEDULE PRO'S SERVICES MAY BE SUBJECT TO UNAVAILABILITY, LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. FLIGHT SCHEDULE PRO IS NOT RESPONSIBLE FOR AND SHALL NOT BE LIABLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.
19. Limitation of Liability. IN NO EVENT SHALL FLIGHT SCHEDULE PRO 'S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH LIABILITY . IN NO EVENT SHALL FLIGHT SCHEDULE PRO AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THIS SERVICE, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE, OR FOR ANY CONTENT OBTAINED FROM OR THROUGH THE SERVICE, ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, REGARDLESS OF CAUSE IN THE CONTENT, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR SUCH PARTY'S LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental, consequential or certain other types of damages, so the exclusions set forth above may not apply to you.
20. Modifications. Flight Schedule Pro reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service at any time, effective upon posting of an updated version of this Agreement on the Service. You are responsible for regularly reviewing this Agreement. Continued use of the Service after any such changes shall constitute your consent to such changes.
21. Assignment; Change in Control. This Agreement may not be assigned by you without the prior written approval of Flight Schedule Pro , but may be assigned without your consent by Flight Schedule Pro to : (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. Any actual or proposed change in control of you that results or would result in a direct competitor of Flight Schedule Pro directly or indirectly owning or controlling 50% or more of you shall entitle Flight Schedule Pro to terminate this Agreement for cause immediately upon written notice.
22. Jurisdiction and Venue. With respect to U.S. Customers, this Agreement shall be governed by Kansas law and controlling United States federal law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in Johnson County, KS or United States District Court for the District of Kansas, Kansas City, KS. With respect to Non-U.S. Customers, this Agreement shall be governed by the laws of the United States, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Service shall be subject to the exclusive jurisdiction of the courts of the United States. No text or information set forth on any other purchase order, preprinted form or document (other than an Order Form, if applicable) shall add to or vary the terms and conditions of this Agreement. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and Flight Schedule Pro as a result of this agreement or use of the Service. The failure of Flight Schedule Pro to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Flight Schedule Pro in writing. This Agreement, together with any applicable Order Form, comprises the entire agreement between you and Flight Schedule Pro and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein.
23. Definitions. As used in this Agreement and in any Order Forms now or hereafter associated herewith, the following terms shall have the following meanings:
23.2 "Content" means the audio and visual information, documents, software, products and services contained or made available to you in the course of using the Service;
23.3 "Customer Data" means any data, information or material provided or submitted by you to the Service in the course of using the Service;
23.4 "Effective Date" means the earlier of either the date this Agreement is accepted by selecting the "I Accept" option presented on the screen after this Agreement is displayed or the date you begin using the Service;
23.4 "Intellectual Property Rights" means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world;
23.6 "Administrator(s)" means those Users assigned to the Administrator role designated by you who are authorized to add Billable Resources online and to create User accounts and otherwise administer your use of the Service;
23.7 "License Term(s)" means the period(s) during which a specified number of Users are licensed to use the Service pursuant to the Order Form(s);
23.8 "Order Form(s)" means the form evidencing the initial subscription for the Service and any subsequent order forms submitted online, in written form, or over the phone, specifying, among other things, the number of Billable Resources and other services contracted for, the applicable fees, the billing period, and other charges as agreed to between the parties, each such Order Form to be incorporated into and to become a part of this Agreement (in the event of any conflict between the terms of this Agreement and the terms of any such Order Form, the terms of this Agreement shall prevail);
23.9 " Online Order Center" means Flight Schedule Pro's online application that allows the Administrators designated by you to, among other things, create the account and add additional Billable Resources;
23.10 "Billable Resources" means items added to the Resources section on Flight Schedule Pro including Aircraft, Flight Instructors and Simulators;
23.11 "Flight Schedule Pro" means collectively Keyes Technology LLC., Kansas Limited Liability Company its principal place of business at 6811 Shawnee Mission Parkway, Suite 211, Overland Park, KS 66202;
23.12 "Flight Schedule Pro Technology" means all of Flight Schedule Pro's proprietary technology (including software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information) made available to you by Flight Schedule Pro in providing the Service;
23.13 "Service(s)" means the specific edition of Flight Schedule Pro's online scheduling, maintenance tracking, pilot currency tracking or other services identified during the ordering process, developed, operated, and maintained by Flight Schedule Pro, accessible via http://www.flightschedulepro.com or another designated web site or IP address provided to you by Flight Schedule Pro, to which you are being granted access under this Agreement;
23.14 "User(s)" means your customers, employees, students, renters, representatives, consultants, contractors or agents who are authorized to use the Service and have been supplied user identifications and passwords by you.
24. Questions or Additional Information. If you have questions regarding this Agreement or wish to obtain additional information, please contact us via support ticket at http://www.flightschedulepro.com.