College Experiences 2x Growth Using FSP
The Challenge
Clover Park Technical College (CPTC) started using Flight Schedule Pro (FSP) in February 2013. Before FSP, Flight Instructor Marshall Collins recalled using a software that did not allow them to properly schedule flights and billing was done manually. In addition, that software crashed on a regular basis. As they were growing in student size, so was the office work needed to complete all the paperwork.
Key Points
- Scheduling had to be flexible and easily accessed by all
- The platform had to keep track of student billing
- Needed to be reliable with solid up-time, no crashes
Marshall also tried using an Excel document to perform scheduling which ended up not working due to multiple staff members needing to access information at the same time which fails while using a spreadsheet.
The Solution
Flight Schedule Pro: Scheduling Hub, Training Hub and Billing Hub all integrated into one system to save time from manual processes and paperwork. Marshall said the price was right for what solutions FSP offered. In researching other software companies, CPTC found that they could always reach somebody at Flight Schedule Pro and that customer service, at the end of the day, is why they chose FSP.
The time frame for Onboarding was less than 60 days. Instead of waiting until the next quarter to jump into the software, they immediately dove in and started using it so that they could take advantage of the reporting.
The Results
FSP’s reports have allowed the Aviation Department to meet with Administration and request new resources when they’re at capacity. They appreciate that they can quickly access reports that give them the information needed including student account balances for billing. Flight scheduling is easy and everyone can see their schedule no matter where they are. In addition, they love the maintenance alerts that help maximize aircraft utilization and minimize downtime. With FSP, they have been able to grow from 30-40 students to an average of 60 students per semester.
About
Established in 1942, they’ve been training pilots since WWII. Clover Park Technical College (CPTC) is located in Tacoma, Washington. Their School of Aerospace and Aviation offer Part 61/141 programs. Located close to Joint Base Lewis – McChord, the majority of students are veterans.
Customer service is why we chose Flight Schedule Pro. We could always get a hold of somebody by phone when we needed to.
Marshall Collins
Flight Instructor
